What Is The Process Of E-commerce Logistics?

What Is The Process of e-commerce logistics?  | What is the definition of an e-commerce store? | E-commerce is the process of purchasing and selling goods and services through the internet.

What Is The Process Of E-commerce Logistics? An e-commerce store is one that makes money by selling products through the internet. In basic terms, how does an e-retail store’s business to customer process work?

Customers first go to the company’s website and place an order.

1. Payment is made either instantaneously or by cash on delivery in some situations.

2. Once an order is placed, it is communicated to the warehouse, which stocks the products.

3. The correct goods are packed, sent, and safely delivered.

4. The inventory is reduced by the amount removed, and updates are made to the internet page to reflect this.

5. The goods are delivered to the customer within a few business days.

The logistics issues faced in the e-commerce industry are as follows:

Costs of shipping

Due to the large number of options available to customers on the internet, shipping costs play a significant part in order placement. To persuade clients to buy from them, several firms offer free delivery.

Time for delivery

The time delay between payment and delivery is a big disadvantage of shopping online. The majority of Indian e-stores take 2-5 days to deliver, with only a few major firms promising guaranteed one-day delivery. No one enjoys having to wait days for their order to be delivered.

Customers’ loyalty

Customers are constantly looking for better discounts and offers as a result of fierce competition and an open market, making it difficult to assure repeat business.

Managing a huge number of orders with extremely low prices

The majority of e-stores sell items ranging in price from a few hundred dollars to several thousand dollars. Every product’s profit margin also varies significantly. As a result, treating each product the same and investing the same amount of money and labour in shipping and delivery for each purchase is difficult.

Shipped products’ security

The business deals with customer discontent, loss of goods, and replacement expenses in the event of problems during shipping and delivery, especially in the case of fragile goods.

Logistics challenges in reverse

If a consumer is dissatisfied, most e-commerce companies offer a return of products (RTO – Return To Origin) option. Return rates are high in India, and the store must bear the additional costs of returning the items to the warehouse.

What Is The Process Of E-commerce Logistics?

The key to an e-commerce store’s success is to replicate the business model of physical retailers. The more difficult it is to buy something online, the less likely individuals are to do so.

In Indian marketplaces, e-commerce is still in its infancy. The Cash on Delivery (COD) option is one of the reasons for its rapid growth. COD accounts for around 50-80 percent of all online transactions in India, according to an Ernst & Young analysis. Despite its drawbacks, COD has helped to establish the credibility of online commerce.

With the younger generation preferring to shop online, the future of e-commerce companies appears bright. Logistics play a significant influence in establishing how trustworthy and simple it is to buy from a store. Businesses, particularly start-ups, must devote a significant amount of time, energy, and resources to developing their delivery systems. The majority of e-stores sell the same products and services. The difference is in how quickly, cheaply, and securely the orders are delivered to the client.

With an open market and aggressive competition, a well-maintained logistics system will undoubtedly influence the business’s success.

ClickOnCare – We are a young start-up in the e-commerce healthcare and wellness space. Beauty products, childcare, nutrition, sports equipment, wellness items and technologies, and health services are just a few of the products and services we offer. We also specialise in combining specialty items from the cosmeceuticals and nutraceuticals industries.

What Is The Process Of E-commerce Logistics?

We offer fast and timely delivery of products and services, discreet packaging for intimate products, and complete client satisfaction by partnering with premium logistics companies in India.

Overview of Outsourcing Fulfilment Providers in Logistics

Fulfilment companies provide a cost-effective method for storing and transferring a company’s goods. Fulfilment companies specialise on the labour-intensive aspects of business, such as dealing with customers, picking and shipping products, managing supply chains, and even executing one-time marketing campaigns.

Order details are passed on to fulfilment businesses by client companies. These specialised distributors ensure that the correct product is delivered to the consumer in the shortest amount of time possible via efficient shipping methods. Because fulfilment firms store numerous clients’ stock, they can offer bulk savings because their overheads are spread out.

Fulfilment service providers come in a variety of shapes and sizes.

Fulfilment companies come in a variety of shapes and sizes. Companies can partner with the finest provider that meets their demands, depending on their needs. The following are the different types of fulfilment companies:

Companies that provide marketing fulfilment

They work with companies that have launched large-scale sales initiatives. Bulk mail reductions are available, as well as custom printing to customise mail pieces to specific consumer profiles.

Service providers for inventory management

Businesses, particularly those that sell both retail and wholesale, use these for inventory warehousing and distribution. To assist faster shipping, these warehouses are often positioned near business centres.

Providers of automated order processing

These companies provide direct-to-consumer goods storage and transportation without the participation of a business. E-commerce websites and call centres that require immediate picking, packing, and delivery of items to customers are typically served by the providers.

Drop-shipping companies

Drop-shipping specialists accept orders for products that the client company does not make. This service allows businesses to provide complementary products and accessories to their customers without having to add extra vendors to their supply chain.

Providers of return and exchange processing

Businesses pay these experts to do labour-intensive customer support tasks like inspecting returned goods, providing replacements, and dealing with consumer credits.

Qualities to look for in a fulfilment supplier

  • There are a plethora of fulfilment companies on the market. To find the finest fulfilment partner for their business, companies should look into the services of providers in the following areas:

What Is The Process Of E-commerce Logistics?

  • Customer service: Businesses should seek feedback from prior clients on the quality of fulfilment services provided by the vendor. Customers hold businesses, not fulfilment providers, liable for badly packed, broken, or incorrectly labelled packages.


  • Financial fitness: Fulfilment companies should be able to offer financial statements to clients to demonstrate their financial stability. If a supplier goes bankrupt, the inventory of a client’s business may be seized.


  • Testimonials: Companies should inquire about prior and current clientele and obtain recommendations. Client testimonials can be found on the websites of many fulfilment companies.


  • Compatibility with third-party logistics software: Fulfilment companies should employ systems that are compatible with third-party logistics software. This convenience tips the scales in favour of the fulfilment supplier that can easily link with the company’s logistics platform.

What does it cost to hire a fulfilment service?

The cost of fulfilment services varies depending on the service. Providers may charge a fixed price per order, a flat fee each shipment, or a percentage of the customer’s sales.

What Is The Process Of E-commerce Logistics?

By decreasing the costs of warehousing and shipping, firms can increase revenues by outsourcing fulfilment services. Businesses can shift their staff to other revenue-generating pursuits by having fulfilment suppliers engage with consumers for shipments, returns, and replacements.

Logistics and Supply Chain Management

Supply chain management is the oversight of a network of organised enterprises whose links are drawn in the final state of manufactured goods and service parcels required by end clients. From point of origin to point of use, Supply Management encompasses all raw material progress and storage space, as well as work-in-process stock and completed merchandise. Supply chain management software consists of tools or modules that are used to conduct transactions, manage supplier associations, and manage related commerce operations.

In the advancement of supply chain management research, six key activities can be seen: creation, integration, globalisation, and so on. Phases one and two of specialisation, as well as SCM 2.0 Shared work between buyers and suppliers, joint product creation, common systems, and shared information are all part of the supply chain business strategy. Distribution strategy, network configuration distribution, logistical trade-offs, information, inventory management, and cash-flow are all common SCM issues.

SCM success necessitates a shift from controlling discrete functions to integrating them into essential supply chain processes. Consider the following scenario: the purchasing department sets orders based on known requirements. As a result of client requests, the marketing department consults with a number of distributors and retailers in order to find solutions to meet this need.

What Is The Process Of E-commerce Logistics?

Inbound and outbound transportation management, fleet management, warehousing, materials handling, order fulfilment, logistics network design, inventory management, supply/demand planning, and administration of third-party logistics service providers are all common logistics management operations.

Because the lead time is significantly longer when the supply chain management is global in nature, there are many extra obstacles in addition to the existing problems. Actions in supply chain management can also be divided into strategic, tactical, and operational levels.


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