Six Simple Steps to Creating a Successful Inside Sales Team

Six Simple Steps to Creating a Successful Inside Sales Team | Inside sales, which are already a significant part of many organisations’ sales efforts, are growing as more businesses create or add to this effective sales channel.

Six Simple Steps to Creating a Successful Inside Sales Team. Here are six things to think about to make sure your new sales staff is successful.

#1. specify the function of your inside sales staff. Every choice you make, including who to hire, how to pay them, and how much training and supervision they will require, will be influenced by how well-defined the function of your inside sales staff is. Think about it: Does your inside sales team also make outbound, prospecting calls in addition to answering incoming calls? 

Will the majority of their calls be to current clients in order to expand accounts or upsell products, or will they also be in charge of bringing in new clients? And which stage of the sales cycle—appointment scheduling, lead qualification, or closing—will they participate in? All these factors will assist clarify not just the function of your inside sales team but will also simplify other choices.

Six Simple Steps to Creating a Successful Inside Sales Team

#2. Establish your sales procedure. According to, defining your sales process first will help you increase the performance of your inside sales team by as much as 33%. Surprisingly, many businesses fail to take this important action.

Creating a defined sales process, or “DSP,” simply means that you have determined the best practices for each stage that a successful transaction must go through. It is possible to teach best practices sales methods and monitor adherence to these best practices approaches by having a clear understanding of what must occur at each stage of the sales process.

#3. Develop successful phone scripts. Effective phone scripts that are practised, internalised, and delivered naturally can frequently make the difference between a team that consistently meets its sales goals and one that doesn’t.

Giving your team the resources they’ll need from the beginning is crucial because sales is a set of abilities that can be taught, learnt, and practised. Teaching your team the best replies to these stalls and objections can help them stay upbeat, close deals, and maintain their sense of power because 80% of the selling circumstances they encounter are the same day in and day out.

#4. Keep a call log. The cornerstone of any effective inside sales team is this one piece of advice. Every major business uses recordings to guide teams toward improved performance, monitor improvement, and conduct training.

Six Simple Steps to Creating a Successful Inside Sales Team

Because they provide them with the knowledge they lack while on the phone and in the heat of the transaction, sales representatives find recordings to be extremely beneficial. They can change and improve if they take a step back and pay attention to opportunities lost and areas that can be addressed.

#5. Learn successful onboarding techniques for your new salespeople. Many businesses spend more time training new employees on their procedures, goods, and services than they do teaching them how to be successful on the phone. In-depth role-playing sessions are one of the many things you can do to help new reps get ready for the selling situations they’ll soon encounter. 

Additionally, listening to recordings of other sales representatives handling typical objections effectively teaches students not only to anticipate these objections but also gives them concrete examples of how to overcome them. Their chances of becoming a successful, long-term hire rise as a result of their increased confidence and quicker success.

#6. Provide the training that your management requires. The majority of managers have advanced within their organisations, and it is not unusual for a top-performing sales representative to be promoted to sales manager. The owner believes that if they could successfully sell their products, they should be able to instruct others in doing the same. 

Six Simple Steps to Creating a Successful Inside Sales Team

Unfortunately, effective sales management calls for a wide range of abilities beyond merely knowing how to close a deal. A sales manager can build a successful inside sales team by using their people skills, leadership abilities, management abilities, and other vital traits.You must give your sales manager the precise kind of sales management training they will require in order for them to be ready for that work.

Recognising the significance of phone scripts

We all hate it: Your phone rings late at night, and a voice on the other end asks you how you’re doing. As soon as I get rid of you, you say, “Fine!” Phone scripts have a poor reputation because of telemarketers like these, but don’t let that deter you from using this essential and very efficient instrument for inside sales.

Consider it this way: For those inside sales representatives who claim they would never be caught using a script, isn’t it true that if you were to record them for a week, translate what they say day in and day out, and then give it back to them, you would discover that they are already using a script? In actuality, they are simply repeating their “script,” which is the same thing they say repeatedly.

The underlying issue with this is that they frequently combine faulty sales practises in what they repeat on each call. The majority of sales representatives have never been instructed in the proper way to respond to stalling and objections, therefore when they encounter these scenarios, they frequently struggle. Consider this: How does your team react when a prospect indicates they need to speak with their partner, spouse, or another party following a presentation?

Most sales representatives will ask the customer when a good time would be to call back in response to this smokescreen stall. Or, even worse, they beg to speak with the opposing party, wholly buying into the smokescreen and failing to address the genuine issue. However, sales representatives can be trained to identify this smokescreen and move the deal forward by employing tested scripts.

They should respond to the “I want to talk to someone else” issue as follows:

“That’s totally acceptable (prospect). Just out of curiosity, what would you tend to do if they told you to do anything you thought was best based on what we just discussed?”

Six Simple Steps to Creating a Successful Inside Sales Team

This planned, scripted response is intended to overcome this smokescreen obstacle and compel the prospect to express their true feelings on the good or service.

Any response other than “I’d move forward” implies that speaking with the other person is only a ruse. In most cases, getting back to someone results in a missed sale unless it is investigated and dealt with here.

This brings up two crucial ideas regarding all sales. First, working in sales has the huge advantage because 80% or more of the selling circumstances, objections, and stalls a sales professional encounters are going to be the same every day, every month.

The advantage in this situation is that since they are aware of what will happen, crafting and delivering an effective response to them only requires a little preparation.

However, most sales representatives and management teams opt to skip that phase. In fact, most sales representatives may be heard improvising on the phone if you record them. Most sales representatives improvise as they go along, which results in inconsistent and ineffective solutions.

This issue is resolved by scripting tested, prepared responses and providing training on these scripts, giving your inside sales team the tested resources they need to handle the circumstances they encounter most frequently.

The second crucial aspect of sales is related to the first. Surely you’ve heard the adage “practice makes perfect”? Actually, that is untrue. The problem with most inside sales teams is that they repeatedly practise inadequate replies to the same selling scenarios they encounter on a daily basis. Practice only makes permanent, after all.

This explains why such a high proportion of sales representatives fall short of their monthly income targets.

The key to increasing and maintaining sales as well as creating a confident sales force that does not encounter call reluctance is to provide them with and teach them on efficient, tried-and-true scripts that they can use to hone their delivery skills.

Six Simple Steps to Creating a Successful Inside Sales Team

Inside sales representatives can stop worrying about their next words once they develop successful responses to the selling scenarios they see most frequently. And doing so will enable them to start honing the most crucial sales talent of them all: paying attention to the requirements and wishes of their clients.

From the viewpoint of a SME, inside sales versus outside sales

B2B sales in particular have been undergoing a rapid shift. Businesses are investing in a strategy that handles high-touch transitions remotely. Inside sales, as it is now known, are the preferred sales approach for many b2b and even b2c businesses, particularly when selling expensive goods. Due to the complexity of the solutions, sales of high value goods and services frequently require repeated touches from knowledgeable representatives. B2B sales are also quite strategic. 

Inside sales is a good fit for a business-to-business environment because of its relatively cheap cost per touch and these two factors. It enables businesses to work with a large number of leads efficiently and quickly (a rep can access a CRM system while talking to prospects and pull out contextual data as an example).

Describe inside sales

Rewind a little, it is essentially remote sales. A few typical duties that fall under the purview of an inside sales representative include:

  • Cold calling, emails, and occasionally leads obtained through marketing tools like product demos and downloaded information are used for initial prospecting or lead generation. Inbound sales are frequently generated as a result of call now buttons on website pages.
  • Setting appointments and qualifying leads, which involves releasing some leads for further contact
  • maintaining CRM data streams; because inside sales requires numerous touchpoints, it is crucial to accurately record the answer from each encounter with the prospect.

Telemarketing is very different from inside sales. In highly scripted telemarketing, low ticket items are sold without the need for several touches.

A Business Owner’s View of Inside vs. Outside Sales

The choice of a certain sales model is crucial for a b2b business owner or sales leader, especially in the case of a small- to medium-sized organisation. Budgets are a big obstacle for the majority of firms, thus those with tight sales budgets begin with internal sales. Before making such a decision, one may want to take into account a few other factors.

This is illustrated by the fact that the majority of medium-sized to large-sized businesses nearly always employ a variety of sales rep types, each of which is responsible for a predetermined set of sales tasks. Before making a decision, you should think about four such considerations, which include:

  • Share of wallet for your good or service – inside sales are effective if your good or service only accounts for a small fraction of the customer’s overall spending. However, outside sales may be more effective at establishing confidence and trust if your product or service represents a significant portion of the prospect’s budget.
  • Customers’ perceptions of product value are important since it goes beyond the item’s monetary worth. Additionally, it is reliant on the risk-to-cost ratio. For instance, it might be a better idea to use outside sales for high-risk, low-cost products. Inside sales perform better when your offerings’ perceived values are moderate to low.
  • Complexity of the product or service – Distributive or creative items frequently need a specific level of assurance during sales, which is best provided by outside sales.
  • Inside sales performs best when the average transition size is between not too large (where outside sales can be more successful) and not too low (this borders on telemarketing). However, more businesses are attempting to use technology like video conferencing and online demos efficiently to make inside sales work for huge transaction amounts.
  • Target geography: If your business serves a lot of regions spread out across several time zones, an inside sales team might be your best bet from a logistical standpoint.

Six Simple Steps to Creating a Successful Inside Sales Team

The decision to choose between the two sales models should not be based solely on price. A wise and thoughtful decision on the sales model to use must be made in order for your sales department to thrive (and, to be honest, that is what your company’s success depends on). Keep in mind that even with the proper people and a solid product or service, the wrong sales model will never be able to deliver results that meet expectations!


%d bloggers like this: